RETURNS AND EXCHANGE POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you would like to return any item(s), for either a refund or exchange, you'll need to contact us via email.
It is important that all conditions are met:
- If your package did not arrive on time, please write to us. We'll help you!
- Please don't send any items back to us until you've completed a Return Request and have a Return Authorization (RA) number. Any returns received without an 'RA Number' will not be processed.
- Any returns must be in resalable condition and in its original packaging.
- Once we approve your return, we'll send you details of where to send your order to, and what happens next.
- When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.
- Items must be returned within 30 days of the order date.
- We may ask you to provide photos if an item is damaged, faulty or the wrong size.
- We also need a tracking number for returns. Please, when you ship to return, please send us the tracking number of the parcel.
Customers will need to cover the cost of returning any items to us.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.